This policy applies to subscription services and traffic packages purchased through KvVPN. It explains refund eligibility, submission procedures, and payment-processing rules. Before submitting a request, confirm that the order, payment record, and account information match. Refund handling is based on the actual order status, service usage records, and information that can be verified by the payment channel.
Refund Window and Eligibility
A full, no-questions-asked refund may be requested within 30 days of the first payment. The refund window begins when the relevant order is paid and the service is activated. Requests must be submitted through the user panel within this window; orders outside the refund window are not covered by this full-refund arrangement.
Refund eligibility is assessed against the first paid order. When a plan is upgraded, the price difference is converted into remaining days. This adjustment is a plan change within the original subscription and does not create a new first-payment refund window. Monthly subscription traffic resets each month from the activation date; traffic packages remain available until used and never expire. Refund decisions still consider the order status and actual usage records.
Cases Not Covered by a Refund
The following cases are outside the normal scope of this policy: the request is submitted after the specified window; the account has been restricted or terminated for violating the Terms of Service; the order involves a payment reversal, disputed charge, duplicate claim, or payment record that cannot be verified; or the same payment has already been recovered through a refund, chargeback, or another route.
If service traffic has been heavily consumed, the traffic included in the plan has been used up, or usage records indicate that the request was not made to reasonably assess whether the service meets the user’s needs, KvVPN may conduct additional verification. Accounts involving unusual use, resale, profiting from shared credentials, or interference with normal route operation are not covered by the no-questions-asked refund arrangement. This assessment relies only on order, traffic, and account activity records and does not require unrelated personal information.
Request Process and Required Information
Refund requests must be submitted through the ticket entry in the user panel. The request should include the username, relevant order, payment method, payment record, and an explanation of the refund reason. No email address is required to create an account, so account verification primarily uses the username, order information, and payment record. Do not submit passwords or other login credentials in a ticket.
After receiving a request, KvVPN will check the payment status, refund window, plan-change history, traffic usage, and whether the account complies with the Terms of Service. If information is incomplete or the order cannot be matched, the ticket will request details needed to confirm the transaction. Once verification is complete, the result and refund status will be recorded in the ticket.
Refund Route and Settlement Time
Eligible refunds are generally returned through the original payment route and are not replaced with account credit, discounts, or other services. After a refund is submitted to the payment channel, the settlement time depends on that channel’s clearing process, account status, and transaction verification results. KvVPN does not provide a fixed settlement time for processing that remains incomplete at the payment channel; if the funds have not appeared, first check the refund status and transaction record in the ticket.
If the original transaction route is unavailable, the payment account is restricted, or the channel cannot return the funds automatically, the request will not be redirected directly to another unverified account. KvVPN will explain available follow-up verification methods through the ticket. Status updates, failed returns, or renewed verification by the payment channel should be confirmed through the ticket record and the channel’s transaction record.
Handling by Payment Method
Refunds for Alipay and WeChat Pay are preferably initiated through the original transaction record and returned via the original route. Applicants should retain the relevant payment record so it can be verified if the order status does not match. After the payment channel shows that the refund has been accepted, subsequent crediting progress is handled by the channel.
USDT transactions do not have the same automatic original-route refund mechanism as Alipay or WeChat Pay. These requests require verification of the original transaction record, asset information, and on-chain details for receiving the return, after which the refund can be processed. On-chain transactions generally cannot be reversed once submitted, so a mismatch in the information will pause processing and prompt confirmation through a ticket. Every refund request is handled per order, and the same transaction will not be refunded more than once.